Please allow up to 7 business days shipping, from date of your order. We will endeavour to ship your order quicker, if you do need your order faster please contact customer services on 1300 728 606 or email  polaroid@brandsaustralia.com to arrange.

Standard Return Policy

We have a standard 14-day return policy for all purchases made through our online shop. If you are dissatisfied with your purchase for any reason, you may return it for a full refund within 14 days of receiving the product(s). Notable exceptions apply (see below).

We cannot accept the return of opened film packages; all film packages must be in an unopened condition in order for us to offer a refund. This is due to the perishable nature of the product which is protected inside its original packaging. Once the seal of the film box has been broken, the film is no longer in a controlled environment and is highly sensitive to environmental and shipping-related variables.

Please also note that the customer is responsible for the costs of the return shipment and bears the risk of the return – so pack the items carefully!

The above applies primarily to unwanted products, as opposed to products which are exhibiting a manufacturing defect. If you have purchased products through our online shop which you believe are defective in any way, please get in touch and your claim will be evaluated under our limited warranty. For full details regarding our product warranty, please see our Terms & Conditions.

All returns are handled on a case-by-case basis: you will need to get in touch with us via email. Remember to provide your order ID in the message.

polaroid@brandsaustralia.com

Watch the below video for a quick overview of the film options you have when shooting with your Polaroid or Polaroid Originals camera:

Polaroid Originals currently produces 5 distinct instant film formats. Some are cross-compatible across camera types, and some are not. The best way to tell which type of film your camera uses is to open the film door and look for a sticker which indicates the appropriate film type for your camera. The possibilities are:

• i-Type
• 600
• SX-70
• Spectra
  

All film types are briefly outlined below.

i-Type

Polaroid Originals created i-Type film exclusively for use with new Polaroid Originals cameras. The important difference between 600 and i-Type film is the absence of a battery inside the film cartridge. This means that i-Type film will not work with vintage Polaroid cameras. New Polaroid Originals cameras have a built-in rechargeable battery, so they don’t need a battery to power the camera.

However, if you want to use 600 film with your Polaroid Originals camera, such as a special edition film pack, it will still work.

600 Type

600 is the most common film type for vintage cameras, and works with Polaroid’s popular 600 series of cameras. The majority of cameras will have a number in the 600-series in their name (e.g. Sun 660, LM630, SLR 680, and so on). You can always spot 600 film from its blue packaging. 600 film is also compatible with Polaroid Originals i-Type cameras, so if you ever want to use a special edition 600 film with your OneStep 2, you’ll have no problems at all.

SX-70 Type

SX-70 cameras operate slightly differently from other Polaroid™ instant cameras, so they need their own film. The biggest difference is the ASA – SX-70 film is roughly ¼ the sensitivity of 600 film, so it needs a lot more light to get a good photo. All folding-type cameras (except the 680/690 SLR models) use SX-70 film. 

SX-70 film is only available in classic colour and black & white editions, but if you want to use a special edition 600 film in your SX-70 camera, you can do so with a Neutral Density Filter. You can learn more about this, here. Already got a Neutral Density film filter? Find full instructions on how to install it here.

Spectra Type

Spectra film is distinctly different from our other instant film formats, as it has wider, landscape dimensions compared to the square format of most Polaroid film formats; 2.9″ x 3.5”, to be exact. As a result, only Spectra film works with Spectra cameras. More about Polaroid film dimensions, here

Film formats produced by Polaroid at some point in time which we do not support

Looking for packfilm? Please read our article on the subject, here.

If you’re still not sure which film to use with your camera, drop us an email, and we’ll help find the right film for you:

polaroid@brandsaustralia.com

The OneStep+ has everything that the OneStep 2 camera has, plus more features. The OneStep+ is still a great point-and-shoot camera but with the potential for greater creativity and experimentation.

The two main differences are that the OneStep+ has two lenses. That means you have a Portrait lens, allowing you to get closer to your subject and create sharp macro photography with a minimum focus distance of just 30cm.

The second big difference is that the OneStep+ connects with your smartphone (via the Polaroid Originals app) unlocking a world of creative possibilities for your instant photography.

Connect your OneStep+ to the Polaroid Originals app to access 6 new creative modes:

• Remote
  • Turns your phone into a remote shutter trigger for your camera to shoot from a distance.

• Self Timer
  • Lets you set up a countdown of up to 12 seconds before your camera’s shutter triggers.

• Double Exposure
  • Enables you to shoot two images on a single Polaroid photo to create unique and unpredictable effects. Learn more, here.

• Light Painting
  • Lets you use your camera flash to paint lines or light up objects during a long exposure.

• Noise Trigger
  • Allows you to set a volume level and then trigger the shutter by making a loud noise!

• Manual Mode
  • Gives you full control over aperture, shutter speed, flash strength and even the number of exposures.

Here’s a detailed guide to getting the best results with Polaroid Originals film. Check the list of contents below for specific points, or have a read through to get the whole picture.

1. Proper storage (undeveloped/unexposed film)
2. Expiration dates
3. Camera roller maintenance
4. Exposure compensation
5. Temperature
6. Shield it!
7. Proper storage (developed film)
8. Recycling your film cartridges

 1. Proper storage (undeveloped / unexposed Film) 

Proper storage of Polaroid Originals film will ensure that the film chemistry remains stable and that your photos achieve and retain the best color, contrast and detail for as long as possible.

Polaroid Original film packs should be stored in their unopened, sealed packaging in a cool and dry environment. We recommend storing our film flat inside a fridge at a constant temperature between 4 – 18°C / 41 – 65°F. Do not freeze your film packs! This will damage the chemistry and your film will not perform properly when used.

Our film will not perform as desired at cooler temperatures. Therefore, it must be allowed to return to room temperature before use. We recommend allowing at least 1 hour to allow your film to return to ambient temperature before shooting.

Full article: How to store Polaroid film

2. Expiration dates

All Polaroid Original film should be used within 12 months of production date for best results (you can find the production date stamped on the bottom of each film package).

Chemical changes occur as our film ages, and this will eventually affect how well your film performs. While proper storage will mitigate the effects of chemical ageing, the expiration date marks the point in this process after which it is unlikely that the film will produce images that meet our standards of quality. You will still get some variety of result from expired film, but there may be artefacts or defects for which we are unable to accept warranty claims.

3. Camera roller maintenance

In order to spread the chemistry between the negative and positive part of the photo, the picture goes through two rollers found inside the film door of your camera. If they are dirty, the chemistry will not be spread evenly. This is the most common source of undesirable film defects.

Therefore, you should regularly check that the rollers of your camera are clean. They are accessible by opening the film door compartment of the camera, and can be easily cleaned with a soft cloth, dampened with clean water. We recommend checking the rollers of your camera before inserting each pack of film, and cleaning them regularly – even when they look clean to the naked eye.

 Full article: How to clean your camera rollers

4. Exposure compensation

Most Polaroid Originals film types have the correct/original ASA and do not require exposure compensation. This list includes: i-Type, 600, Spectra, and 8×10 Film.

The exception is, of course, the SX-70. Polaroid Originals’ current generation of SX-70 film has a slightly higher ASA/ISO than its traditional Polaroid counterpart. This means that our film is more sensitive to light, or “faster”. We recommend that you adjust the exposure wheel or slide on your Polaroid camera 1/3 towards the darken setting when shooting in bright, well-lit conditions.

If you are shooting using your camera’s built-in flash, make sure that the lighten/darken wheel or slider of your camera is adjusted to the middle position. Keep in mind that the built-in flash on Polaroid cameras is usually only effective in a range of 1 – 2.5 meters (3.3 – 8.2 ft).

Full article: Exposure Compensation on your Polaroid Camera

5. Temperature

Polaroid Originals film works best in temperatures between 13 – 28°C (55 – 82°F). Temperatures significantly outside of that range can affect Polaroid Originals instant film in terms of development time and colour.

Shooting in the cold (< 13°C):

Below 13°C (55°F), photos tend to emerge over-exposed, lacking colour contrast and with a cyan (blue) tint. When shooting at lower temperatures, let your images develop in the inside pocket of your jacket or somewhere else close to your body. We also recommend carrying your camera close to your body in order to keep the film pack and camera at operational temperature.

Shooting in the heat  (> 28°C):

Above 28°C (82°F), colour photos tend to develop with a yellow/red tint. When shooting at higher temperatures, cool your film packs in the fridge before taking them outside. You can minimise the effect of heat by letting the photo process in cooler surroundings, such as an air-conditioned room, an insulated bag, or beneath a cold beverage (be careful to avoid moisture though!).

Full article: How temperature affects Polaroid film

6. Shield it!

Polaroid Originals film is sensitive to light even after it has been ejected from the camera. During these sensitive first few seconds, the film shield installed on your camera will extend on top of the photo and protect it from light. This allows enough time for the blue opacification layer to spread over the whole image.

After the first few moments have passed, your photo can be removed from under the film shield. However, it will still be sensitive to light! It should still be kept shielded from strong light sources. For example, try to keep the image:

• Face down on a table
• Inside a jacket pocket
• Inside an empty film box

Shielding the photo during development time (check the back of your film package for specific times) will ensure that you get deeper saturation, sharper details and that your final image is not washed out.

Full article: Shielding your photos from light

Read how to install a film shield in a vintage Polaroid 600 camera in this article.

Read how to install a film shield on a vintage Polaroid SX-70 camera in this article.

7. Proper storage (developed film)

After shooting Polaroid film, a number of chemical reactions will continue to occur. This is the only copy of your photo, so do your best to take care of it. This means keeping your photos out of direct sunlight and at a normal temperature.

30 days after exposure:

For long-term storage, we recommend that your photos are not compressed or sealed (in a photo album, for example) for the first 30 days. This will enable the photos to dry out completely and for the chemical processes to halt.

30+ days after exposure:

After 30 days, storing photos in an album or similar fashion is acceptable. Storing your photos in a dry, dark environment protected from UV radiation is always the best practice – if you want to frame your photos, we recommend using frames with UV protection.

Full article: How to store Polaroid film

8. Recycling your film cartridges

We can’t reuse or recycle empty film cartridges on your behalf – sorry!

We recommend recycling empty film cartridges as per the laws in your local area. If you use 600, Spectra or SX-70 film, remember that your cartridges contain a lithium-ion battery, and you should dispose of the plastic cartridge, metal spring and the lithium-ion battery all separately. For a guide on how to do this safely, see our guide below.

Full article: How to recycle your empty film pack

To load a pack of film in an Impossible or Polaroid camera, slide the film door latch to open the film door. Push the film cassette all the way in, with darkslide up and plastic base at the bottom.

When you close the film door, the darkslide will eject from the camera automatically, underneath the Film Shield. The plastic Film Shield is designed to protect images from light as they develop – it should not be removed. Take the darkslide out from under the Film Shield and let the Film Shield roll back up. If the darkslide has not ejected, take out the film pack and re-insert it, making sure it is pushed all the way to the back of the camera.

If you’re still unsure, watch Peter and Heinz do it below:

Every photographer’s needs are unique, but with a little research into the differences between each camera model, you’ll be able to work out which model best suits your style. Here’s a comparison between 5 of the most common Polaroid model types:

1. Polaroid Originals OneStep+ i-Type Camera
2. Polaroid Originals OneStep 2 i-Type Camera
3. Polaroid® 600 Box-Type Cameras

1.Polaroid Originals OneStep+ I-Type Camera

The Polaroid Originals OneStep+ keeps the same ease of use, reliability, long lasting battery life and powerful flash of the OneStep 2 but adds a whole bunch of new features and creative possibilities. You can do more with analog instant photography than ever before with the new portrait lens and 6 additional creative shooting modes in the Polaroid Originals app, including a full manual mode (when connected via Bluetooth to your smartphone).

• Intuitive point-and-shoot design
• 2 selectable lenses (Standard, Portrait)
• Bluetooth connectivity, allowing access to 6 additional creative shooting modes
• Powerful built-in flash (with override function)
• Lighten/darken exposure compensation slider
• 60-day battery life (USB rechargeable)
• Offers the widest selection of film choices: Compatible with all i-Type and 600 film packs

Perfect for: Beginners and professional instant photographers alike. With a simple and intuitive design, the camera retains its ease of use as a point-and-shoot camera, while also offering limitless photographic possibilities using the 6 shooting modes (when paired using the Polaroid Originals app): Remote, Self Timer, Double Exposure, Light Painting, Noise Trigger, and the all-encompassing Manual Mode.

2. Polaroid Originals OneStep 2 i-Type Camera

Announced in September 2017, on the 80th anniversary of Polaroid, the OneStep 2 continues the legacy of the original OneStep camera but with faster film, a powerful built-in flash and a rechargeable battery.

• Intuitive point-and-shoot design
• The most affordable camera option
• Powerful built-in flash (with override function)
• Lighten/darken exposure compensation slider
• 60-day battery life (USB rechargeable)
• Built-in self-timer function
• Offers the widest selection of film choices: Compatible with all i-Type and 600 film packs.

Perfect for: Beginners and aspiring instant photographers alike. With only a few buttons and a simple, intuitive design, it’s got everything you need and nothing that you don’t.

3. Polaroid® 600 Box-Type Cameras

First released in 1981, the 60-series is the camera most people think of when they hear the word “Polaroid”, with a boxy design that made them a pop culture icon.

• Simple, point-and-shoot design that’s fun, quick, and easy-to-use
• Comes with a built-in automatic flash and (usually) a fixed-focus lens
• Flash override capability and lighten/darken slider
• Does not contain a battery (battery is integrated into each 600 film pack)
• Fitted with a Polaroid Originals film shield to protect new photos from light as they exit the camera
• Offers a wide selection of film, from classic color and black & white to special edition packs. 

Perfect for: Beginners, casual shooters, and fans of special edition film packs. More serious users could consider a step up to the Sun 660 or high-end SLR 680/690 models.

Polaroid Originals is a new brand dedicated specifically to analog instant photography.

The overarching Polaroid brand, however, encompasses a wide range of consumer electronic products, from televisions to ZINK technology digital cameras, POP & SNAP  – you name it.

If you have a Polaroid branded TV or Tablet, for all support please contact:

Tempo Australia
1300 886 649
info@tempo.org

For a Polaroid branded camera, printer or accessory you can contact us direct using the below support page:

Polaroid Support.

Our support team will be happy to help you out with any issues you are having.

Please click here for further support or alternatively email us at polaroid@brandsaustralia.com

Please click here for further support or alternatively email us at polaroid@brandsaustralia.com

Please click here for further support or alternatively email us at polaroid@brandsaustralia.com

so, whether your item is considered a newly-manufactured good (like a brand new Polaroid OneStep 2 camera), a vintage item (like a Polaroid 600 camera) or a semi-perishable good (such as an instant film pack) will also be a factor.

New cameras (Polaroid OneStep 2, Impossible I-1): 1 year

Vintage cameras (Polaroid 600): 1 year

Film and accessories: limited warranty*

*limited warranty means that these items are excluded from the standard warranty due to their perishable nature, and warranty claims will be assessed on a case-by-case basis assuming storage and use have been fully compliant with provided guidelines.

Would you or your company like to use a Polaroid product or trademark in your commercial, movie, or advertising campaign? Click here, fill out the form, and email it to branduse@polaroid.com. Easy peasy!